My research focuses on Transportation, Logistics, and Service, and their interplay with AI. My recent work examines the staffing, pricing, matching, and routing decisions in spatial service platforms (e.g., ride hailing, autonomous driving, food delivery, vehicle sharing), how AI “delegates” restructure such decisions in spatial service platforms, and the impact of AI on process bottlenecks. Broadly, my research aims to develop conceptual, analytical, and prescriptive frameworks for understanding how complex human systems operate, and how human-AI systems reshape decision-making.